Malaki ang pasasalamat ni Richard Serrano Celeste, unang-una na sa Panginoon at pangalawa ay sa Pangulong Duterte dahil na rin sa nasimulang nationawide 911 emergency call. Dahil dito ay mabilis na naidala ang kanyang anak sa hospital upang mabigyan ng agarang lunas.
“911 is real, change is here…”, ayon kay Richard na halos hindi pa rin makapaniwala na mayroon na ngang 911 na maaasahan sa panahon ng emergency.
Ipinost ni Richard sa social media ang kanyang karanasan sa Emergency Hotline 911 sa Iligan City.
“I was about to sleep the other night when our Baby Abraham cried out loud because he had a difficulty breathing normally due to throat irritation. He sounded hoarse while coughing that we decided to rush him to the hospital whatever it takes,” naisulat ni Richard sa kanyang Facebook account.
Nag-decide sila na dalhin ang batang sanggol sa hospital ngunit walang available na sasakyan dahil na rin sa disoras na ng gabi. Naisip ni Richard na subukan ang 911 Emergency Hotline.
Matapos ang 20 minuto ay dumating ang City Disaster Risk Reduction and Management Office (CDRRMO) ng Iligan City sa apartment ni Celeste upang maihatid ang bata sa hospital.
“They warmly accommodated us and they checked our baby’s vital signs while we were on our way to the Adventist Medical Center (formerly known as Mindanao Sanitarium Hospital),” ayon kay Richard.
Pinasalamatan niya ang mabilis na action ng 911 call center agent at staff ng CDRRMO. Bagaman mahirap umanong hanapin ang kanilang lcoation ay natuntun pa rin sila upang mabigyan ng tulong.
“Thank you Lord that 911 really works because being a parent so concerned of his child’s welfare will really be bothered, especially if he has no vehicle yet to ride on,” dagdag ni Richard.
Narito ang post ni Richard sa kanyang Facebook account:
911 is real, change is here…
I was about to sleep the other night when our Baby Abraham cried out loud because he had a difficulty breathing normally due to throat irritation. He sounded hoarse while coughing that we decided to rush him to the hospital whatever it takes. We faced a challenge on transportation because it was already midnight. We did not panic but instead explored possible options. I tried calling a former classmate but understandably, it was a time for a good night sleep. Our baby still cried and I thought of calling 911 at 11:46PM. I then dialled it via my globe phone and a representative answered my call. I immediately asked her if health emergencies form part of their services and she readily said yes. She asked me important details on the reason of the call, how old is the baby and our location. After 11 minutes (at 11:57PM) while we were packing our things, someone using a mobile number called me up and he told me that he is one of the personnel from the City Disaster Risk Reduction and Risk Management Office (CDRRMO) and that they are on their way to Tipanoy, Iligan City. At exactly 12:06AM, they reached our apartment and we boarded on their van.
They warmly accommodated us and they checked our baby’s vital signs while we were on our way to the Adventist Medical Center (formerly known as Mindanao Sanitarium Hospital).
Thank you Lord that 911 really works because being a parent so concerned of his child’s welfare will really be bothered especially if he has no vehicle yet to ride on. Thank you to 911 hotline representative for the positive response of helping out. Thank you the CDRRMO staff for the very quick action. Kudos for easily locating us despite the not-so-easily-accessible location. I forgot to ask names and took photo of them because we hurriedly proceeded to the emergency room of the hospital for the baby’s admission.
To those who are in the same situation, 911 can be accessed using your mobile phones. Just dial the number and a hotline representative is ready to assist you 24/7. They will then coordinate with CDRRMO or MDRRMO depending on your location.
Apparently, we celebrated my birthday at the hospital the entire day (July 24) 😀
As of this writing, our baby is doing well and he was discharged from the hospital this morning.
911 is real, change is here…
Noong May 25 ay nilagdaan ni Pangulong Duterte ang Executive Order No. 56 na naglalayong gawing emergency hotline ang 911, kapalit sa PATROL 117, upang masunod ang international standards.
Ang 911 at 8888 emergency hotlines ay free of charge. Una nang ginagamit sa Davao ang 911 sa loob ng dalawang dekadang pagiging mayor ni Duterte.
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(Photos: Richard Serrano Celeste)